fh888 Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

fh888 believes that betting and gaming should be an entertaining leisure activity — not a source of financial stress or emotional harm. We are fully committed to providing a safe, transparent, and responsible gambling environment for every player in Bangladesh, whether you are in Dhaka, Chittagong, Sylhet, or anywhere else across the country.

Responsible gaming is not just a legal obligation for fh888 — it is a core value that shapes every decision we make, from how we design our platform to the tools and resources we build for our players. The measures described on this page are available to all registered fh888 players, at no cost, at any time.

Player Protection Tools

fh888 offers a comprehensive suite of player protection tools. You can activate, adjust, or remove any of these tools at any time by logging into your account and visiting the Responsible Gaming section of your account settings, or by contacting our support team directly.

How to Activate Your Protection Tools

Accessing your player protection settings on fh888 is straightforward. Follow these steps:

• Log in to your fh888 account using your registered username and password.
• Go to Account Settings and select the "Responsible Gaming" tab.
• Choose the tool you wish to activate — deposit limit, loss limit, session limit, cool-off, or self-exclusion — and follow the on-screen instructions.
• If you are unable to access your settings or need urgent help, contact our 24/7 support team at [email protected] and we will apply the restriction on your behalf immediately.

Increases to deposit or loss limits take effect after a 24-hour cooling-off period to give you time to reconsider. Decreases take effect immediately. Self-exclusion is irreversible for its full duration — this is intentional to protect you.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, background, or experience. It develops gradually and can be difficult to recognise in yourself. The following are warning signs that gambling may be becoming a problem:

• You spend more money or time gambling than you originally planned, and find it difficult to stop once you have started.
• You chase losses — continuing to gamble after losing money in an attempt to win it back, often resulting in larger losses.
• You feel anxious, irritable, or restless when you are not gambling, or when you try to cut down or stop gambling.
• Gambling is affecting your relationships, work, studies, or other responsibilities — friends, family, or colleagues have expressed concern about your betting habits.
• You are borrowing money, selling possessions, or hiding financial transactions in order to fund your gambling.
• You find yourself thinking about gambling constantly — planning your next session, reliving past wins, or calculating potential winnings even when you are not playing.

Self-Exclusion — Taking a Complete Break

Self-exclusion is our most powerful player protection tool. When you self-exclude from fh888, your account is immediately suspended, you will not be able to log in, all pending withdrawal requests will be processed, and you will no longer receive any promotional or marketing communications from fh888 for the duration of your exclusion.

fh888 offers the following self-exclusion durations:

• 6-month self-exclusion — your account is suspended for a minimum of six months. After this period, you may contact support to request account reactivation, which includes a mandatory 24-hour reflection period before access is restored.
• 1-year or 2-year self-exclusion — the same terms as the 6-month option, but with a longer duration to provide a more substantial break.
• Permanent self-exclusion — your account is permanently and irreversibly closed. This option cannot be undone under any circumstances. Any remaining balance is returned to your payment source.

To initiate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. We process all self-exclusion requests immediately upon receipt — there is no waiting period before the exclusion takes effect.

Deposit Limits and Loss Limits Explained

A deposit limit controls how much real money you can add to your fh888 account within a defined period. You can set a daily limit (for example, ৳2,000 per day), a weekly limit (for example, ৳10,000 per week), or a monthly limit. When you reach your limit, further deposits are blocked until the period resets. If you lower your deposit limit, the new lower limit takes effect immediately. If you raise your limit, the increase only takes effect after 24 hours — giving you time to reconsider.

A loss limit works similarly but tracks your net losses rather than your deposits. Once your net losses reach the limit you have set within the chosen period, fh888 will prevent you from placing further bets until the period resets. This is one of the most effective tools for keeping your gambling spend predictable and affordable.

Tips for Keeping Gambling Fun and Under Control

The vast majority of fh888 players enjoy betting as a leisure activity without any problems. Here are some straightforward habits that help keep gambling enjoyable and prevent it from becoming a concern:

• Set a budget before you start each session and treat it as an entertainment expense, just like a cinema ticket or a meal out. Once the budget is spent, close the app and do something else.
• Only gamble with money you can afford to lose entirely. Never bet with money set aside for rent, food, utilities, loan repayments, or any other essential expense.
• Take regular breaks during your session. Step away from the screen every 30-45 minutes. If you notice time has passed much faster than you expected, that is a signal to take a longer break.
• Do not gamble when you are feeling stressed, angry, depressed, or under the influence of alcohol. Emotional states impair decision-making and are strongly associated with problem gambling behaviour.
• Balance gambling with other leisure activities. Maintaining a healthy mix of social activities, physical activity, creative hobbies, and entertainment outside of betting is the single most effective protection against problem gambling.

Protecting Young People from Underage Gambling

fh888 is strictly an adults-only platform for players aged 21 and above. We take underage access seriously. During registration, every new player must confirm their age and submit identity documents. We reserve the right to conduct further identity checks at any time. Any account found to belong to a player under the age of 21 will be immediately and permanently closed, all bets placed will be voided, and all deposited funds will be returned to the payment source.

If you share a device with younger family members, we strongly recommend using your device's parental control or screen-time management features to prevent access to fh888. If you believe a person under 21 has registered on fh888 using false information, please contact us immediately at [email protected] so we can investigate and take action without delay.

Getting Help — You Are Not Alone

If you feel that gambling is no longer a form of entertainment and has started to negatively affect your finances, relationships, mental health, or daily life, we urge you to reach out immediately. Speaking to someone is the most important first step. fh888's support team is available 24/7 and will respond to all responsible gaming enquiries with complete discretion, without judgment, and without delay.