fh888 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how fh888 ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal information relating to individuals who register an account, access, or otherwise use the fh888 platform. By using fh888, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform.

fh888 is committed to protecting the personal data of our players. We process personal data only for legitimate, clearly defined purposes and retain it only for as long as necessary. We do not sell personal data to third parties. This Policy is intended to be read alongside our Terms & Conditions, which govern your use of the fh888 platform as a whole.

1. Information We Collect

When you register for, access, or use the fh888 platform, we collect personal information in the following categories:

• Identity data — your full name, date of birth, nationality, and government-issued identification document number (such as National ID or passport number), collected during account registration and identity verification (KYC).
• Contact data — your mobile phone number, email address, and, where provided, your city or district of residence within Bangladesh (for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
• Financial data — your deposit and withdrawal history, payment method details (such as your bKash wallet number, Nagad account number, Rocket account, Upay reference, or bank account details), and transaction records. We do not store full debit or credit card numbers on our servers.
• Technical and usage data — your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, pages visited within fh888, bet history, game session logs, and timestamps of all platform activity.
• Communications data — records of any messages you send to our support team, including the content, date, and channel (email or live chat) of each interaction. We retain support communications for quality assurance, dispute resolution, and compliance purposes.

We collect this information directly from you at the point of registration or when you interact with the platform, from automated tracking technologies (such as cookies and server logs) as you use the platform, and from identity verification service providers where we engage them to verify your documents. We do not purchase data lists from data brokers or other third parties.

2. How We Use Your Information

fh888 uses the personal data we collect for the following specific purposes:

• Account creation and management — to register your account, verify your identity and age, maintain your account in good standing, and enable you to log in securely from any device.
• Service delivery — to process your deposits and withdrawals, settle your bets, award bonuses and promotional credits, and generally provide the betting and gaming services you have signed up for.
• Regulatory compliance and fraud prevention — to fulfil our anti-money-laundering (AML) and know-your-customer (KYC) obligations, detect and prevent fraudulent activity, and respond to requests from competent law enforcement or regulatory authorities.
• Responsible gaming — to monitor your wagering patterns in order to identify signs of problem gambling, enforce self-exclusion orders you have placed with us, and contact you proactively if our systems flag a concern about your play behaviour.
• Customer support — to respond to your enquiries, handle complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement and analytics — to analyse how players use fh888, identify technical issues, improve game selection and layout, and measure the effectiveness of our promotional campaigns. Analytics data is processed in aggregated, anonymised form wherever possible.

3. Legal Basis for Processing

fh888 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing is required to perform our contract with you (the fh888 Terms & Conditions). This covers account creation, bet settlement, payment processing, and all core service delivery activities.
• Legal obligation — processing is necessary for fh888 to comply with its legal and regulatory obligations, including AML checks, KYC verification, age verification, and responding to lawful orders from competent authorities.
• Legitimate interests — processing is necessary for fh888's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, analytics, and responsible gaming monitoring.
• Consent — where we rely on consent as our legal basis (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before you withdrew consent.

4. Sharing Your Information

fh888 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below:

• Service providers — we engage carefully selected third-party companies to perform specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay, and partner banks), identity verification, fraud detection, and analytics. These providers access only the data necessary to perform their contracted function and are bound by strict data processing agreements.
• Legal and regulatory authorities — we disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities when required to do so by applicable law, by court order, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of fh888, our players, or the public.
• Business transfers — in the event that fh888 or any part of its business is acquired by, merged with, or transferred to another entity, personal data held by fh888 may form part of the transferred assets. We will notify affected players before their personal data is transferred and becomes subject to a different privacy policy.
• With your consent — in any other circumstance not described above, we will share your personal data with a third party only if we have obtained your prior explicit consent to do so.

Where fh888 shares data with service providers located outside of Bangladesh, we take appropriate measures to ensure that any cross-border data transfers are conducted in compliance with applicable data protection standards and that the receiving party affords the data an equivalent level of protection.

5. Data Retention

fh888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. In practice, this means: account data and KYC records are retained for a minimum of five years following account closure, in compliance with anti-money-laundering regulations; transaction records are retained for a minimum of five years from the date of each transaction; support communications are retained for a minimum of two years; and behavioural and analytics data is anonymised or deleted within twelve months of collection unless it is needed for an active investigation or legal proceeding.

When personal data is no longer required and no legal retention obligation applies, fh888 will securely delete or irreversibly anonymise it. Deletion requests submitted by players (see Your Rights below) are processed within 30 days, subject to any legal retention requirements that prevent immediate deletion.

6. Data Security

fh888 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include: SSL/TLS encryption for all data transmitted between your device and fh888's servers; encryption of sensitive data fields (including payment method details) at rest in our databases; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security audits and penetration testing of our platform infrastructure; and staff training on data protection obligations and secure data handling practices.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, fh888 will notify you without undue delay and take all reasonable steps to mitigate the impact of the breach.

7. Cookies & Tracking Technologies

fh888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather analytics data. The types of cookies we use include:

• Essential cookies — strictly necessary for the platform to function. These cookies enable core features such as secure login, session management, and fraud prevention. They cannot be disabled without breaking the platform's core functionality.
• Analytics cookies — used to understand how players interact with fh888, which pages are visited most frequently, and where technical errors occur. This data is processed in aggregated form and is used solely to improve the platform experience.
• Preference cookies — used to remember your settings and preferences (for example, your chosen language) so that the platform delivers a consistent experience across visits.

You can manage or delete cookies through your browser settings. Please note that disabling cookies other than essential cookies may affect the functionality of certain features on fh888. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data fh888 holds about you:

• Right of access — you have the right to request a copy of the personal data fh888 holds about you, along with information about how it is processed. We will provide this within 30 days of receiving a valid request.
• Right to rectification — if any personal data fh888 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure — in certain circumstances (for example, where personal data is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based), you have the right to request deletion of your personal data. This right is subject to any legal retention obligations that prevent immediate deletion.
• Right to object — you have the right to object to fh888 processing your personal data where that processing is based on our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability — where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller at your request.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We will respond within 30 days. We will not charge a fee for reasonable requests, but reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

9. Children's Privacy

fh888 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe a minor may have registered on fh888, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

10. Third-Party Links

The fh888 platform may from time to time contain links to third-party websites or services for informational or promotional purposes. fh888 has no control over the content, privacy practices, or security measures of any third-party site. This Privacy Policy applies solely to data processed by fh888 and does not cover how any third-party site or service handles your personal data. We encourage you to review the privacy policies of any third-party platforms you visit via links on fh888 before providing them with any personal information.

11. Changes to This Privacy Policy

fh888 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of our platform. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the fh888 platform or by sending a notification to your registered email address. The revised Policy will take effect on the date it is published. We encourage you to review this Policy periodically. Your continued use of fh888 after a revised Policy has been published constitutes your acceptance of the changes.

12. Contact & Data Controller

fh888 is the data controller responsible for the personal data described in this Privacy Policy. If you have any questions, concerns, or complaints about how fh888 processes your personal data, or if you wish to exercise any of the data rights described above, please contact our data protection team at [email protected]. Please include "Privacy Policy" or "Data Rights Request" in the subject line of your message so that it is routed to the correct team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.